Improving your Assertiveness in the Workplace - Workshop Full

Category: Seminars - Other

Date: May 5th 2015 9:15am until 4:30pm

Location: Severn Postgraduate Medical Education BS16 1GW

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About this course:

How to get your message across and create the atmosphere for you to communicate in a positive, action-centred environment! 


Course Content will cover:

  • Sharing your Key Result Areas
  • Definition of assertiveness and other behaviours
  • Communication relating to behaviours
  • Consequences of behaving in certain ways
  • Reasons for behaving in certain ways
  • Rights and responsibilities
  • Dealing with non-assertive people
  • Assertive self management
  • Giving bad news assertively and with empathy
  • Dealing with shocked patients
  • Saying ‘no’ assertively
  • Practical exercise using ‘real life’ situations
  • Personal action plan



Learning Objectives

By the end of the course you will be able to:

  • Understand what assertiveness is compared to other interactive behaviours
  • Behave in an assertive manner
  • Communicate assertively
  • Understand why people behave in certain ways
  • Outline your rights and responsibilities in your role
  • Be assertive and empathetic when you give bad news
  • Be empathetic when the patient is in shock
  • Be assertive to say ‘no’ when a patient asks an unrealistic request
  • Leave with an Action Plan for your professional development in this area of skil


The event is a pilot, aimed at Trainees, New Consultants or General Practitioners and staff linked with Postgraduate Medical Education.


To book a place please email Severn Education Team. When emailing please confirm the event title and the date you are interested in attending.